Legal
Refund Policy
Effective 25 September 2026
Clear refund eligibility, fees, payout mode, and timing for SyncX Esports tournaments and scrims, based on matchmaking status.
Operator: SyncX Esports · Operated by individualsBefore matchmaking
100% refund
No administrative fee if matchmaking has not completed.
After matchmaking
75% refund
A 25% administrative fee is deducted.
Approved payout SLA
Within 48 hours
Sent to participant-provided bank/UPI after approval.
Refund eligibility
The percentage below is applied to the original entry fee.
| Situation | Refund | Policy note |
|---|---|---|
| Cancellation before matchmaking is completed | 100% | No administrative fee is charged before matchmaking completes. |
| Cancellation after matchmaking is completed | 75% | A 25% administrative fee applies; the remaining 75% is refunded. |
| SyncX cancels the event | 100% | Full refund, or the option to join the rescheduled event. |
| Insufficient participants | 100% | The event is cancelled and the entry fee is fully refunded. |
| No-show (fails to join the 10-minute lobby buffer) | 0% | A no-show is not eligible for any refund. |
| Disqualification or account suspension / ban | 0% | Entry fees and connected entries are not refundable. |
How to request and receive a refund
Open the ticket
Open the relevant tournament or scrim ticket and choose the refund or cancellation option.
Submit the reason
Provide a clear reason and any evidence needed to review the request. Requests are checked against matchmaking status, match records, and payment records.
Wait for approval
SyncX reviews the request and confirms the applicable refund percentage based on matchmaking status. A request does not become payable until approved.
Receive the refund
Approved refunds are processed within 48 hours using the bank or UPI details provided by the participant, subject to verification. The participant is responsible for entering accurate refund details for an account they control.
Important conditions
Payment taken but registration or slot not recorded: contact SyncX through Discord or email with your Transaction ID and a payment screenshot. If the payment is verified as legitimate, SyncX will provide the slot or issue a refund.
The 48-hour period starts after SyncX approves the request and confirms valid refund details. Participants are responsible for providing accurate bank or UPI details; if the account cannot be verified, processing pauses until the issue is resolved and SyncX contacts the participant through the ticket or support email.
A refund request releases the associated slot immediately and may affect matchmaking and standings. No-shows, disqualifications for cheating or rule violations, and entries connected to a suspended or banned account are not refundable. False payment proofs, chargebacks, or fraudulent disputes may result in account restrictions and forfeiture. These terms are governed by the laws of India.
Questions about a refund can be sent to zyncx.in@gmail.com.